Refund Policy

Thank you for shopping at ILARA PRO!

We offer refunds and/or exchanges within the first 15 days of your purchase. If more than 15 days have passed since your purchase, we regret that we cannot offer you a refund or exchange of any kind.

Eligibility for Refunds and Exchanges

  • The item must be unused and in the same condition that you received it.
  • It must be in its original packaging.
  • A receipt or proof of purchase is required.
  • Only regular priced items may be refunded; sale or discounted items are exempt from refund.

Exchanges (if applicable)

We only replace items if they are defective or factory damaged. If you need to exchange it for the same item, send us an email at [YOUR_EMAIL_HERE] and send your product to the address listed below.

Exempt Goods

The following products cannot be returned or refunded:

  • Gift cards.
  • Health, hygiene, and personal care items.

Partial Refunds

Partial refunds may be considered in specific situations:

  • Any product that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
  • Any item returned more than 15 days after delivery.

Inspection Process

Once your return is received and inspected, we will send you an email to notify you that we have received your item and to inform you of the approval or rejection of your refund request.

If approved, your refund will be processed automatically, and a credit will be applied to your card or original payment method within a few days.

Late Refunds

  1. If you haven’t received a refund yet, check your bank account again.
  2. Contact your bank or card issuer; processing time can vary.
  3. If you still have not received your refund after these steps, please contact us at 654941505.

Shipping and Returns

To return your product, mail it to: Calle Juan Dorta Avila 1, Local 5, 38107 Santa Cruz de Tenerife.

  • Shipping costs for returns are the responsibility of the customer and are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.